CSA Raises Alarm Over Fake Business Listings
A surge in fraudulent online business impersonation schemes has cost Ghanaians a total of GH¢266,195 between January 1 and April 26, 2026, the Cyber Security Authority (CSA) has disclosed.
In a public alert, the Authority reported that it recorded 54 cases within the period, highlighting a growing trend of cybercriminals exploiting digital platforms to deceive unsuspecting consumers.
According to the CSA, the scams are being executed through fake business listings created on search engines and online map services. These listings are designed to mimic legitimate businesses, complete with fabricated contact details controlled by fraudsters.
Unsuspecting individuals searching for services online are lured into engaging with these fake profiles, often under the assumption that they are dealing with genuine service providers. The Authority noted that victims are then manipulated through social engineering tactics into making payments or sharing sensitive personal and financial information.
“The threat actors create fake business profiles with contact channels controlled by the fraudsters. Victims searching for business contacts online often assume they are dealing with authentic service providers and proceed to engage the criminals,” the alert stated.
In many instances, victims are asked to provide confidential information under the pretext of processing services or verifying payments. These may include phone numbers, mobile network details, transaction amounts and, in some cases, mobile money PINs.
Once such information is disclosed, the perpetrators proceed to execute unauthorised transactions, leading to financial losses for victims.
The CSA warned that the development reflects a broader and evolving cyber risk within Ghana’s digital economy, particularly as consumers increasingly depend on online platforms for transactions, enquiries and customer engagement.
To mitigate the risk, the Authority urged the public to verify business contact details through official websites or other trusted sources before initiating any form of communication or payment.
It also cautioned users to exercise vigilance when dealing with online listings that have limited reviews or appear to have been recently created, as these may be indicators of fraudulent activity.
The Authority further advised against sharing sensitive information such as mobile money PINs, one-time passwords or banking credentials with any individual or entity.
Consumers are also encouraged to confirm payment requests directly with verified representatives of businesses using trusted contact channels.
“The CSA said that you should promptly report suspicious listings, contacts, or incidents for investigation. The Authority operates a 24-hour Cybersecurity and Cybercrime Incident Reporting Point of Contact for reporting cybercrimes and seeking guidance on online activities.”
The latest advisory adds to mounting concerns about the rise of online fraud in Ghana, as both businesses and consumers deepen their reliance on digital platforms for payments, bookings, deliveries and customer service.
