Beware of Fraudulent Calls on Meter Acquisition – ECG cautions Public
The Electricity Company of Ghana (ECG) is issuing a strong warning regarding fraudulent phone calls. Individuals are posing as ECG officials and contacting customers, falsely offering to expedite the acquisition of electricity meters or resolve existing meter issues. Customers are advised to be wary of these impostors and their deceptive schemes.
The callers often claim that ECG has taken delivery of new meters and proceed to ask customers whether they have applied for one or are experiencing difficulties with their existing meters.
They then attempt to solicit personal information or money from unsuspecting victims.
The company further noted the deceptive methods used: these fraudsters often download and utilize actual photographs of ECG staff from digital platforms. They then use these stolen images to impersonate genuine officials, thereby building trust and extorting money from unsuspecting customers.
Speaking in an interview, Dr. Charles Nii Ayiku Ayiku, General Manager, External Relations, clarified that ECG has not authorised any individual or third-party agent to privately contact customers about meter acquisition or related services.
“We are aware of people calling ECG customers pretending to be staff and asking if they have applied for a meter or are facing issues. They usually claim they can help secure a new meter quickly because new meters are available. This is false,” Dr. Ayiku stressed.
The company firmly emphasised that ECG does not distribute meters through private phone calls. All legitimate applications for new meters must be processed strictly at official ECG offices or via approved digital platforms. Dr. Ayiku confirmed that while ECG has received a new meter supply for operational upgrades, distribution will remain transparent and will only follow approved applications.
He therefore urged customers to visit the nearest ECG office to apply for a meter or seek redress for any meter-related concerns. He cautioned the public against engaging individuals who promise shortcuts or demand payment to facilitate the process.
“Customers should not pay money to anyone who claims they can get them a meter outside our offices. These are fraudulent activities intended to deceive the public,” he warned.
ECG reaffirmed its dedication to protecting customers from scams, alongside a commitment to maintaining transparency and improving service delivery nationwide. Customers who experience or witness such fraudulent activities are strongly advised to report the perpetrators immediately to the nearest police station.
