GWCL to embark on nationwide revenue mobilisation, disconnection exercise

The Ghana Water Company Limited (GWCL) will from Monday, November 20, 2023, embark on a nationwide revenue mobilisation exercise to retrieve all arrears owed by customers.

The Company will also disconnect all categories of customers whose bills are in arrears during the exercise.

A statement from the company said, disconnection teams and task forces in the regions and district offices would disconnect all categories of customers whose bills were in arrears.

It said in addition to paying bills in full, all affected customers would have to pay reconnection fees before getting reconnected to the GWCL lines.

According to the release, apart from disconnecting defaulters, the teams would also check for illegal connections, self –reconnections and the use of in-line booster pumps that had been connected at the premises of its customers.

It said, “all persons found to be engaged in such criminal activities shall be arrested by the Police and prosecuted.”

The Company asked all paid up customers to leave their payment receipts behind when leaving their homes or premises to avoid wrongful disconnections.

It asked customers, who had paid via mobile money or any other electronic means to show SMS or electronic receipts as proof of payment.

“We, therefore, advise our valued customers to make efforts to pay their bills and clear all arrears to avoid being disconnected,” the GWCL said.

“Management entreats customers to cooperate with the teams as they undertake this all-important exercise in our effort to collect and mobilise the much-needed revenue to improve on our water supply service in the country.”